Terms of service
Last updated: 13 November 2026
1. About us
Danbi is a trading name of Spike Logistics Limited, a company registered in England and Wales (company number 13055466). Our registered office is at 4th Floor, Silverstream House, 45 Fitzroy Street, London W1T 6EB, United Kingdom. In these terms, "Danbi", "we", "us" and "our" mean Spike Logistics Limited. You can contact us at support@trydanbi.com.
2. These terms
These terms apply when you use our website or buy from us. They work together with our Privacy Policy, Refund Policy, Delivery Policy and Subscription Policy. Please read them before you order.
3. Who can buy
You must be at least 18 years old to place an order. Our products are sold to consumers for personal use, not for resale. We currently deliver only to addresses in England, Scotland and Wales.
4. Our products
Danbi products are cosmetics, made to cleanse and care for your hair and scalp. They aren't medicines and aren't intended to treat or prevent any medical condition. For external use only. Avoid contact with your eyes, and if irritation occurs, stop using the product. If you have a sensitive scalp or skin condition, or you're pregnant or breastfeeding, please check with your doctor before use. Results vary from person to person.
We try to show our products accurately, but colours on screen and packaging can vary slightly, and we may update packaging from time to time.
5. Orders
When you place an order, we'll email you an order confirmation. Our contract with you is formed when we send that confirmation. We may cancel an order, with a full refund, if a product is unavailable, if there's an obvious error in the price or description, or if we suspect fraud or resale.
6. Prices and payment
Prices are shown in pounds sterling. We're not registered for VAT, so no VAT is added. Delivery charges (see our Delivery Policy) are shown at checkout before you pay. Payments are processed securely by Shopify Payments or by the other payment providers shown at checkout. We never see or store your full card details.
If we've made an obvious pricing error, we'll contact you before dispatch, and you can choose to go ahead at the correct price or cancel for a full refund.
7. Sales, discounts and free gifts
Sale prices apply only during the dates shown on our website. Automatic discounts are applied in your basket and at checkout. Unless we say otherwise, offers can't be combined and have no cash value. Free gifts come with qualifying orders while the offer runs. If a gift becomes unavailable, we'll send an alternative of equal or greater value or let you know before your order is dispatched.
8. Subscriptions
Subscribe & Save renews automatically every 8 weeks and charges your payment method until you cancel. You can cancel online at any time. Full details, including prices and how to cancel, are in our Subscription Policy.
9. Delivery
Our Delivery Policy explains delivery costs and times. The products are your responsibility once they're delivered to your address, and they become yours once you've paid for them.
10. Your right to cancel and our guarantee
You have a legal right to cancel your order within 14 days of receiving it, and our 30-day money-back guarantee goes further. What happens if an order is lost, late, damaged, faulty or wrong is explained in our Refund Policy.
11. Reviews and content you share
If you send us a review, photo or comment, you confirm that it's honest, describes your own experience, and that you have the right to share it. You allow us to use it, with your first name and last initial, on our website, social media and advertising, free of charge. We don't remove reviews because they're negative, but we may remove content that's unlawful, abusive, off-topic or contains someone's personal information.
12. Using our website
All content on our website, including text, images, logos and design, belongs to us or our licensors. You may use it for your own personal, non-commercial use. Please don't copy or reuse it without our permission, misuse the website, interfere with its security, or use automated tools to collect data from it.
Checkout, payments and customer accounts are provided by Shopify. Links to other websites are provided for convenience, and we aren't responsible for their content.
13. Our responsibility to you
We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We don't exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products, including the right to receive products that are as described, fit for purpose and of satisfactory quality.
Our products are for personal use only, so we're not responsible for any business losses. We aim to keep our website available and accurate, but we can't promise it will always be uninterrupted or error-free.
14. Events outside our control
We aren't responsible for delays or failures caused by events outside our reasonable control, such as carrier disruption, severe weather or supplier failures. If this affects your order, we'll let you know and you can cancel for a full refund.
15. Disputes and governing law
If something goes wrong, please contact us first. Most problems can be sorted out quickly. These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales or, if you live in Scotland, in the Scottish courts.
16. Changes to these terms
We may update these terms from time to time. The version on our website when you place an order is the one that applies to that order.
17. Contact us
Email support@trydanbi.com. We aim to reply within one working day (Monday to Friday).