Delivery policy
Last updated: 13 November 2026
Where we deliver
We currently deliver to addresses in England, Scotland and Wales. We can't yet deliver to Northern Ireland, the Channel Islands, the Isle of Man or outside the UK. Deliveries to the Scottish Highlands and islands may take a day or two longer than the times below.
Delivery costs
- Tracked delivery: £3.95
- Free tracked delivery on orders of £49 or more after discounts, which includes every 2-bar and 3-bar bundle.
Subscription renewals are delivered on the same terms: free for 2-bar and 3-bar boxes, and £3.95 for 1-bar boxes.
When your order is dispatched
Orders placed before 2pm UK time, Monday to Friday, are dispatched the same working day. Orders placed after 2pm, at the weekend or on a bank holiday are dispatched the next working day.
Delivery times
Once dispatched, orders usually arrive within 2–3 working days. Delivery dates shown on our website are estimates.
If your order is going to be delayed beyond these times, we'll email you with a new date and give you the choice to cancel for a full refund.
Tracking your order
We'll email you a tracking link as soon as your order is dispatched. You can also see your orders and their tracking at any time in your account. Sign in with the email you ordered with and we'll send you a one-time code (no password needed).
Prices and extra charges
All prices are in pounds sterling. We're not registered for VAT, so no VAT is added to your order. The price you see at checkout, including delivery, is the full price you pay. There are no extra charges on delivery.
Wrong or incomplete address
Please check your address carefully at checkout. If you spot a mistake, email us straight away and we'll update it as long as your order hasn't been dispatched. If a parcel comes back to us because of an incorrect address, we'll contact you to resend it or refund you.
Lost, late or damaged orders
See our Refund Policy. You never need to send products back to us unless we ask you to.
Contact us
Email support@trydanbi.com. We aim to reply within one working day (Monday to Friday).