Refund policy
Last updated: 13 November 2026
Our 30-day money-back guarantee
If you're not happy with Danbi for any reason, email us within 30 days of your order being delivered and we'll refund you in full, including any delivery charge you paid. You don't need to send anything back.
To claim, email support@trydanbi.com with your order number. We'll confirm by email and issue your refund within 2 working days.
- The guarantee can be used once per customer. That one claim can cover a whole order, including bundles.
- For subscriptions, it covers your first box. You can cancel future boxes at any time (see our Subscription Policy).
- Free gifts and free delivery aren't charged for, so there's nothing to refund for them.
Your legal right to cancel
Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive it. To cancel, tell us clearly by email at support@trydanbi.com. You can use the model cancellation form below, but you don't have to.
We'll refund the price you paid, including standard delivery, within 14 days of you telling us. We don't ask you to send the products back. Our 30-day guarantee goes further than this legal right, so if you're within 30 days of delivery you can simply use the guarantee.
When you'll see your refund
Refunds go back to the payment method you used. Once we've issued a refund, it usually takes 3–10 working days to appear, depending on your bank or card provider.
Damaged, faulty or wrong items
If anything arrives damaged or faulty, or isn't what you ordered, email us with your order number and a photo. We'll send a replacement free of charge or, if you prefer, refund that item. You don't need to send it back, and this doesn't use up your money-back guarantee.
This is in addition to your rights under the Consumer Rights Act 2015, which says products must be as described, fit for purpose and of satisfactory quality. If they aren't, you're entitled to a remedy such as a repair, replacement or refund.
Lost or late orders
Your order is our responsibility until it's delivered. If your tracking hasn't updated for 5 working days, or your order hasn't arrived within 7 working days of dispatch, email us. We'll chase it with the carrier and, if it can't be found, send a replacement or refund you in full.
If tracking says your order was delivered but you can't find it, please check with neighbours and any safe place or reception first. Then email us within 14 days of the delivery date and we'll open a claim with the carrier and help you sort it out.
Cancelling before dispatch
If your order hasn't been dispatched yet, we can cancel it and refund you in full. Orders placed before 2pm UK time on a working day are usually dispatched the same day, so please email us as soon as you can.
If a subscription renewal has been charged but hasn't been dispatched yet, we can cancel it and refund it in full.
Your legal rights
This policy is in addition to your legal rights as a consumer. Nothing in it affects those rights.
Model cancellation form
If you'd like to use it, copy this into an email to support@trydanbi.com:
To Danbi (Spike Logistics Limited), 4th Floor, Silverstream House, 45 Fitzroy Street, London W1T 6EB, support@trydanbi.com: I hereby give notice that I cancel my contract of sale of the following goods. Order number: ____. Ordered on: ____. Received on: ____. Name: ____. Address: ____. Date: ____.
Contact us
Email support@trydanbi.com. We aim to reply within one working day (Monday to Friday).